Debt Collection Specialists | Sydney | LCollect
Debt Collection Agency | LCollect

Terms of Use


This product is provided by LCollect Pty Ltd (“LCollect”). By accessing or using the prepaid debt collection services you agree to the terms of use as set out below (“Terms of Use”). If you do not agree to these Terms of Use, please do not use or access this service. These Terms of Use apply to all individuals and or entities accessing or using the e-commerce portal including, but not limited to, customers, merchants, services providers, suppliers, contributors of any content including data, images and or other material accessed, downloaded, uploaded, modified or used via, from or in connection with the e-commerce portal (referred to as “You”, “Your”, “User”, and / or “Users”).

The Terms of Use include these Terms and Conditions, the Privacy Policy and other terms and conditions that appear in or linked to the prepaid debt collection services (“Terms and Conditions”).

As use of the prepaid debt collection service is conditional upon user acceptance and continued adherence to the Terms and Conditions you should review them periodically to ensure that you can and wish to comply with these Terms of Use. These Terms of Use are subject to change at any time without notice to You. Please refrain from using the prepaid debt collection service if you do not wish to be bound by the Terms and Conditions.


Pre-Paid Debt Collection Services

LCollect enables you to request prepaid debt collection services by entering specific data into a SSL website. Upon receipt of your instructions LCollect will commence action of your request within 5 working days and advise you at key milestones.

LCollect has no control over the data supplied by you including the recipient, recipient address, balance due or any other data entered by You. LCollect accepts no responsibility or risk for the data supplied. The User by accessing or using the service accepts all responsibility, risk and liability for the data entered.

The selected prepaid services, as chosen by You, will be delivered by email or mailing address populated by You in the address field. Addresses, either physical or electronically, are not checked or verified for accuracy or completeness by LCollect. LCollect accepts no responsibility or liability for a failure of a prepaid debt collection service to reach the intended recipient due to incorrect Content or address being populated or provided by You.


Access and Use

Any content, data, graphics, photographs, images, software, trademarks, trade names and other information contained or accessible in or via the e-commerce portal (“Content”) is owned or licensed by or to LCollect and is protected by Australian and international intellectual property laws.

You must only use the Final Demand to demand payment from a person and / or organisation that legitimately owes money. You are solely responsible for ensuring that you comply with all applicable laws and regulations including, but not limited to, privacy.

Except as expressly authorised within these Terms and Conditions You may not use, modify, copy, reproduce, publish, disseminate, transmit, distribute, display, create derivative works from, download, transfer, licence or sell any Content, without the express prior written consent of LCollect. LCollect may, at its sole discretion, change or cease, temporarily or permanently, any element or functionality of the Final Demand at any time, including but not limited to, introducing new Content, or supplementing, changing or discontinuing any part of the current Content including User Content. LCollect reserves the right to refuse, terminate or suspend the service to anyone, for any reason, at any time.

While LCollect endeavours to take reasonable care in preparing and maintaining the information and Content on the Final Demand / Solicitors Demand Letter, it does not warrant the accuracy, reliability, adequacy or completeness of any of the Content. You acknowledge and accept that the Content may include inaccuracies and typographical errors. The Content is subject to change at any time without notice and may not necessarily be up to date or accurate at the time that you view it.


Requirements and Eligibility

The prepaid debt collection service is available only to, and may only be used by, persons over the age of 18 years and older who can enter a legally binding contract under applicable law or who are under the direct supervision of a parent or guardian who is at least 18 years old. You represent and warrant that you are at least 18 years old and that any and all information you submit is accurate and truthful. By completing these details and making this request on behalf of a business or individual, You acknowledge that You are duly authorised by the business or individual to make this request and enter into this Contract.

LCollect may, in its sole discretion, refuse to offer access to or prevent future use of this service to any persons and or entity and change its eligibility criteria at any time.

It is Your responsibility to keep your account and passwords secure (where supplied by us and where applicable). You will be liable for, and indemnify LCollect from any loss or damage resulting from your failure to maintain password confidentiality or otherwise keep your account secure. You agree to immediately notify LCollect of any unauthorised use of your password or any breach of security.

It is Your responsibility to keep your account information up-to-date and accurate at all times. In order to use the e-commerce service You must provide and maintain valid payment information. You must not transfer or sell your account credentials or user ID to another party (where applicable).

Use of the e-commerce portal is intended only for a desktop PC browser including, but not limited to, Internet Explorer, Google Chrome, Mozilla Firefox, Safari, etc LCollect provides no warranty that the e-commerce portal will function on a smartphone.

The e-commerce portal only supports the standard English keyboard and does not accept alpha-numeric characters. LCollect will not be liable for any refunds where you have used a smartphone to enter data or where you have entered alpha-numeric characters.

You will require Internet access in order to connect to the e-commerce portal.

You must enter all mandatory fields prefixed with a *. The email address supplied by You will not be used for marketing purposes unless you have provided your consent.

To the extent permitted by law LCollect denies all liability for loss, directly or indirectly, arising from Your use or reliance on the pre paid services.

Data uploaded to the e-commerce portal for the purpose of prepaid debt collection services will be stored by LCollect or its agents or service providers for a period of 3 months or longer as required by law or regulation. You consent to LCollect storing Content and User Content as required.


Data Entry

You are responsible for entering any and all information as required in the e-commerce portal. You are responsible to ensure that the Content is not:

a): Unlawful, obscene, harmful or otherwise inappropriate;

b): False, misleading or inaccurate or otherwise contravenes the Competition and Consumer Act (Cth) 2010;

c): Fraudulent;

d): Confidential or infringe upon any third-party’s privacy;

e): Defamatory;

f): Offensive; or

g): Modify, adapt or hack the e-commerce portal or the Final Demand / Solicitors Demand Letter.


Ordering and Payment

All payments must be made using SecurePay unless otherwise agreed to in writing by LCollect.

If purchasing by credit card, You acknowledge that the credit card number will be securely stored by the payment provider.

The payment must be made at the time You place your order. Prices are indicated at the time of order and are subject to change without notice. You are responsible for paying all fees and applicable taxes associated with the issue of the Final Demand / Solicitors Demand Letter. We encourage you to ensure that you have populated the correct amount for the prepaid service required as we are not at liberty to process a refund for overpayment of the service requested.

If you have a question or wish to dispute a charge please contact us.

LCollect will send You a communication providing a tax invoice receipt in respect of your transaction to the email address you provide.



Customer support is available by contacting us.


Limitation of Liability and Indemnity

LCollect does not make any representation or warranty (express or implied) in respect of the Final Demand / Solicitors Demand Letter. To the maximum extent permitted by law LCollect excludes completely all liability whatsoever for any claims, liability, loss or damage of any kind (including special, indirect or consequential loss and including loss of business profits) however caused (including negligence) arising out of or in connection with the prepaid debt collection service and its access, use or performance.

LCollect does not guarantee that access to the e-commerce portal to the prepaid debt collection service will be uninterrupted or any associated website or application store is free from viruses, Trojans or other malicious code, including anything which may damage any device when accessing the e-commerce portal on such a device.

You agree to indemnify LCollect and its related parties, officers, agents and employees (“Indemnified Parties”) in respect of any claim, action, damage, loss, liability, cost, charge, expense, outgoing or payment (including legal expenses (on a full indemnity basis) arising from or relation to:

a): Your use of the e-commerce portal and Final Demand or any content you submit through the e-commerce portal;

b): A breach of these Terms of Use by You; and

c): Your breach of any applicable law.


Intellectual Property

All Content provided, available or accessible via the e-commerce portal, including without limitation all editorial materials, information, photographs, illustrations, artwork, software, code, stock images, graphic materials, names, logos and trademarks, are the property of, or licensed by or to, LCollect and are protected by copyright, trademark and other intellectual property laws and regulations. Any such Content may be displayed and printed solely for your personal, non-commercial use provided that any copyright notice on such a display or page is not removed or altered.

You acknowledge and agree not to attempt to:

a): Reverse engineer, modify, copy, transfer, sell, disseminate, distribute, decompile or disassemble any of the data, software, code, information or material made available or accessible; or

b): Download or modify any data, information or material provided or accessible;

Save for the above, and unless expressly granted in writing, LCollect does not grant any licence or right in, or assign all or part of, its intellectual property rights in the Content or applications incorporated into the Final Demand / Solicitors Demand Letter.

You warrant that You have the rights to use and provide any content, information or materials you provide. You grant LCollect and any of its service providers a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to exercise the copyright, publicity and database rights you have in the Content, information or material provided by You (“Material”) for the purpose of providing the service. You agree to allow LCollect to store or re-format the Material. LCollect will not use personal information in accordance with our Privacy Policy.

We will use reasonable endeavours to ensure that information and Materials you supply are not compromised. We cannot guarantee, however, that no interception, harmful code (including but not limited to viruses and Trojans), will affect the site, service or connecting devices or software.

Some interactions may occur on systems under the control of 3rd parties, such as payment processing. We are responsible for the security of information while it is collected by, stored on or passing through our systems only. You acknowledge that, although the Internet is generally a secure environment, sometimes there are interruptions in service or events that are beyond our control and we shall not be responsible for any data lost while transmitting information on the Internet.


Legal Compliance

You shall comply with all applicable domestic and international laws, statues, ordinances and regulations applicable to your use of the e-commerce portal and any additional online service provided by LCollect. In addition, You shall be responsible for paying any and all taxes applicable to any purchases you make via the e-commerce portal.



Any part or provision of these Terms and Conditions that is deemed illegal or unenforceable by a Court of competent jurisdiction may be severed from these Terms and Conditions and the remaining provisions continue in full force.



These Terms of Use are governed and construed in accordance with the State of New South Wales, Australia. In the event that a dispute arises from these Terms and Conditions you agree to submit to the non-exclusive jurisdiction of the Courts of New South Wales, Australia.



LCollect will endeavour to ensure only accurate and up to date information is placed online. LCollect aims to provide all products as advertised in the e-commerce portal.



Care has been taken to ensure that the products and descriptions of them on this e-commerce portal are accurate. We do not, however, promise or represent that it is accurate or free from error or omissions and we reserve the right to make any necessary corrections. You should enquire with us directly to ensure the accuracy and currency of the material you seek to rely upon.


Unacceptable Orders

LCollect reserves the right to reject an order if, in our opinion, it is unacceptable.



To the maximum extent permitted by law, specifically Australian Consumer Law:

  1. LCollect disclaims all warranties with regard to the information and applications contained on the e-commerce portal and your use of the e-commerce portal, including implied warranties of merchantability and fitness.
  2. LCollect, its agents and employees, disclaim liability for any damages whatsoever (including special, indirect or consequential) arising out of or in connection with the use or performance of the e-commerce portal whether in contract, law or in equity, or on any other basis.
  3. If LCollect becomes liable for any breach of any such condition or warranty, LCollect’s liability shall be limited to its option, to any one or more of the following: a): In the case of products: Supplying the product again or payment of the costs of having the product supplied again.


Security Information

The e-commerce portal is a secure environment. The link between your web browser and the e-commerce portal will be protected using a security certificate. This will be indicated by the appearance of a padlock on your browser.

You should note that credit card numbers are not stored on the e-commerce portal and will never be made publicly available. All information concerning your order is encrypted and can only be viewed by administrators of the e-commerce portal with authorised access to that information. Your credit card details are not visible to LCollect staff.


Product Availability

LCollect will endeavour to supply all items as published in the e-commerce catalogue. Similarly, products will be removed from the commerce portal should we become aware that those items are not available. There may be unavoidable occasions when:

  1. All or part of your order cannot be fulfilled immediately; or
  2. All or part of your order cannot be fulfilled at all.

Where part of an order cannot be fulfilled immediately, the product that can be supplied will be dispatched as soon as possible.

Where part of an order cannot be fulfilled at all you will be advised as soon as possible by either email, telephone or fax.


Delivery Standards

LCollect will endeavour to dispatch all orders within 1 business day of receiving the order.


Incorrect Details Supplied

Please note that acceptance of your order implies that we will fulfil your order within the time specified in the Delivery Standards. The following situations are exceptions:

  1. If and when incorrect payment details, including credit card details, are supplied;
  2. Where correct credit card details are supplied but funds are not approved.

In the event that you supply incorrect payment details, LCollect will take all reasonable steps to contact you using the personal details that You have provided. In the event that your supplied details are incorrect however, LCollect will not be held responsible for not fulfilling Your order, nor for being unable to advise You that this is the case.


Refund Policy

This refund policy is only applicable to products purchased via the LCollect e-commerce portal available via

We urge You to select the product that best suits Your needs as refunds are not normally provided for change of mind, selection of the wrong product or finding a cheaper option online. We recommend that You review any / all purchases prior to adding the product to Your shopping car and proceeding with payment.

Refunds will be issued by LCollect and is at our sole discretion. Refunds will normally be processed within 7 days.

If you experience an issue relating to Your Order please immediately contact us. Please have Your Order Reference readily available.

This refund policy is not intended to exclude any rights which you may have under the Competition and Consumer Act 2010 (Cth) or equivalent State or Territory Laws.

Change of Mind

We do not offer change of mind refunds.


Minimum and Maximum Order Value

There is no minimum of maximum order value.


Goods & Services Tax (GST)

All prices are inclusive of Australian Goods and Services Tax (“GST”) where applicable. LCollect will issue a compliant tax invoice where appropriate.



These Terms and Conditions are governed by the law of New South Wales, Australia. In the event of a dispute You agree to submit to exclusive jurisdiction of the Court of New South Wales and the Federal Court of Australia.


You can view our Privacy Policy here.


Third Party Websites

The LCollect e-commerce portal may contain external links to other websites operated, controlled or produced by third parties. Unless otherwise indicated, LCollect does not control, endorse, sponsor or approve any such third party website or their content nor does LCollect provide any warranty or take any responsibility whatsoever for any aspect of those websites or their content.

Links to the LCollect Website and e-commerce Portal

If You wish to establish a link to this e-commerce portal, You must first seek approval from LCollect. To seek approval, please contact us.

If we agree to Your proposed link You must comply with any / all reasonable requests by LCollect. If the nature of your website changes significantly you agree to advise us.


Order Enquiries


(02) 8923-1631
(Within Australia)

+61 2 8923-1631
(Overseas Callers)

Postal Address

LCollect Pty Ltd
Suite 101B
55 Mountain Street


Email Us Here



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