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Debt Collection News

Released every month our debt collection blog contains news, stories and tips to keep you informed.

Coronavirus (COVID-19) Announcement {Update}

Monday, March 23, 2020 - Posted by Michael McCulloch

As we adapt to this fast-changing situation surrounding COVID-19, we have made the following amendments to our service. Will continue to review this situation and take pro-active steps where necessary in these unprecedented times.

LCollect is continuing to supply our collection service, with the below changes.

Hardship or Financial Difficulty
Where it is expressed or implied in our contact that someone is experiencing financial difficulty, a 6-month moratorium with a review at 3 months will be granted without the need to supply a statement of financial position or supporting documentation. Please contact us if you do not want this applied to your accounts.

Services Suspended Temporarily
Unless you otherwise instruct us, we will also temporarily cease issuing the following services on accounts fully outsourced to LCollect on a commission basis:

  • the commencement of legal proceedings (the initiating action)
  • field calls;
  • repossessions; and
  • process serving

Serious consideration has been given to this decision however we have elected to postpone face-to-face contact for the safety of the wider community as well as our agents. We have been informed by a number of clients of differing policies and approaches that we will action accordingly. On other files, we may be in contact with you prior to taking further action where we deem necessary to collect an account. Files where face-to-face contact is already occurring will be monitored closely.


The Law Firm will continue to provide all services, and will follow our client’s policies and instructions. Be informed that we are aware that some process servers may no longer be providing face to face services at this time. This decision is understood and respected. There may be restrictions on other services available through the various Courts.

We will keep you informed on a matter by matter basis.

Services to Continue As Usual - Coronavirus (COVID-19) Announcement

Monday, March 16, 2020 - Posted by Michael McCulloch

We are monitoring the COVID-19 situation closely and are following the advice being provided by NSW Health and the Australian Government and continue to work out of our Sydney office.

In the event that external issues begin to impact upon our operations, such as mandatory self-isolation, we will activate our business continuity plan which will involve our staff working out of secure remote locations to ensure we meet our service commitments to our clients.

When working remotely our staff have the very same resources that are available in an office environment including the ability to make and receive calls, call recording, email, mail facilities.

If you have any questions or concerns regarding our response to this unprecedented event please speak with us on (02) 8923-1600.

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