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Debt Collection News


Released every month our debt collection blog contains news, stories and tips to keep you informed.

NSW Floods March 2021

Monday, March 22, 2021 - Posted by Michael McCulloch

IF IT'S FLOODED: FORGET IT

With more wet weather predicted across NSW in the coming days, we are aware of the impact that local flooding can have on communities.

We are again providing moratoriums to those in flood impacted areas effective immediately and have attempted to identify those areas that are at significant risk. Due to the large and ever changing nature of the emergency situation, there may be times where we have contacted a customer to discuss their account however we will attempt to avoid this wherever possible.

We urge everyone to be vigilant and to follow the advice from emergency services.

For help in floods and storms please call the NSW SES on 132500 and in the event of a life threatening emergency, call 000 immediately.



Restricted Access to the LCollect Online Portal

Friday, March 12, 2021 - Posted by Michael McCulloch

RESTRICTED ACCESS TO THE LCOLLECT ONLINE PORTAL

first notification

Introduction
As you may be aware, over the last several months we have been undertaking a review of our internal IT processes which is in accordance with the Australian Prudential Regulation Authority (APRA) Prudential Standard CPS 234 (CPS 234) to develop and maintain robust and secure information security infrastructure, policies and procedures. As a result of our review, in consultation with leading Australian IT security experts, we have elected to increase the security of our online portal by restricting access to a range of IP addresses.

What's an IP address?
An IP address is a unique number which identifies your computer on the internet or a local network. Your IP address is one of 4.3 billion unique numbers!

Why the change?
The security of our online client portal is something that we take seriously. By restricting access to our portal by IP address we are ensuring that only authorised addresses have access to sign into the online client portal.
IP addresses that are not on a permitted "white list" will not be able to access our online client portal. This new measure is in addition to the existing https security in place, together with unique username, passwords and expiry dates in place.

What we need from you
Before 03/05/2021 we need from you a range of IP addresses for your organisation so access to our online service can continue. Your IT department may be best to speak with about supplying this information.
After 03/05/2021, if we do not receive an IP address from you, you will not be able to access our online client portal.

Questions?
If you have any questions about this change we urge you to speak with us on (02) 8923-1600.




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