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Debt Collection News

Released every month our debt collection blog contains news, stories and tips to keep you informed.

CGI Secures $58 million Contract For Queensland Debt Collection

Tuesday, May 31, 2016 - Posted by Michael McCulloch

A global IT and business service company CGI has successfully secured a $58 million contract with the Queensland Government for the provision of a debt recovery solution.

State Penalties Enforcement Registry ("SPER") is working with CGI to provide a single integrated solution that they hope will reduce collection, the age of debt and use some sophisticated analytical data to drive automation.

The service is expected to be rolled out in the second half of 2017.

Source: iTWire - Queensland to Spend $58 Million Collecting Outstanding Debts

LCollect Mobile Portal

Wednesday, May 11, 2016 - Posted by Michael McCulloch

In our on-going commitment to offering our clients and customers the best possible online experience we have recently invested in the development and launch of our mobile portal which you can access by simply visiting via your smartphone or tablet.

These sites have been developed to work across several platforms including iOS for Apple, Android, Windows platforms and Blackberry. Our new mobile sites will automatically resize according to your screen size and the orientation of your device. With smartphones and internet enabled devices being so popular our mobile portal provides you, our client, and customers another avenue to deal with us and lessen the excuses customers may provide for non-payment of their debt.

For our clients we have provided a summary of our services, the ability to read our debt collection blog via Twitter and subscribe to our blog where you can have the latest debt collectio news, stories and tips delivered to your inbox each month.

Our customers are also well provided for with a majority of forms now being able to be completed including a Statement of Financial Position, Electronic Direct Debit and Authorisation of a 3rd Party.

Got a suggestion or an improvement? Let us know here.

Lessons to Learn from the NSW State Governments Debt Collection

Friday, April 01, 2011 - Posted by Philip Harvey

The new NSW Government revealed that the state was owed over $1 Billion in unpaid fines. State Finance Minister Greg Pearce was highly critical of the Office of State Revenue for failing to enforce the payment of penalties.

The State Debt Recovery office details the enforcement process on their website which can be found here.

What debt collection lessons can we all take from this?

Looking at the recovery process we believe the State Debt Recovery Office (SDRO) processes are falling over once RTA restrictions have been imposed. Should you note pay your parking fine / infringement notice, upon expiration of an Enforcement Order, the SDRO will suspend your license, cancel your registration and impose customer restrictions on your account. Most people pay their fines before this point. Those that do not drive on our roads unlicensed and unregistered (an insurance liability nightmare itself).

The Other sanctions after the RTA restrictions have been imposed allow for a Property Seizure Order, Garnishee Order, Examination Summons and Charge on Land.

If a debtor has the capacity to pay, these Other Sanctions will gain payment if used effectively. It is our opinion that this is where SDRO is falling over. The reasons for this could be:
  • Insufficient staff to pursue these avenues
  • Lack of knowledge on how to use these collection tools
  • Not prepared to spend any money to use these collection tools.

There are many ways to correct these reasons including training, employing more staff or outsourcing.

In this SDRO instance, the minister has indicated they will look at outsourcing this to specialist debt collection agencies.

Key Points for your organisation:
  • Examine your arrears portfolio
  • Identify non-paying sections of your portfolio
  • Look at available enforcement options
  • Review the resources available to your organisation to effectively enforce your debts.

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